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  • FAQ's

    Here are some of our most frequently asked questions. If your question isn't here - please contact us using the form in the Contact Us section and we'll get back to you as soon as we can.

    When will my products ship out?

    Orders will ship out within 24-36 hours and in many cases, the same day. If an item is pre-ordered or backordered we will ship the product when we receive it.

    USA shipping

    What are your shipping rates?

    USA orders Standard Shipping on orders over $100 (1 - 5 business days*): FREE
    Standard Shipping on orders under $100 (1 - 5 business days*): $7.95
    Premium Shipping (1 - 3 business days*): $19.95
    *Estimated timeframe from when package is dropped in mail and based on our best estimates. Timeframe is not guaranteed.

    International shipping

    Do you ship internationally?

    We will definitely eventually do so - but for now it is just in the USA..

    How do you clean the lamps?

    Take a slightly damp towel, and wipe the crystal gently, starting from the top to the bottom.

    HOW HEAVY ARE THEY?

    From 2kg to 4kg.

    Do the lamps make any noise?

    No.

    How long do they last?

    Given that they doesn't melt - as long as they are not immersed in water at all (it is salt and therefore will dissolve) in theory, you should never have to replace your lamp. In reality however, we acknowledge there will always be general wear and tear etc - so a fairly good estimate would be at least 4-5 years, if not more.

    How long does the bulb last?

    The RGB LED bulbs are known for low energy consumption and for being long lasting. The bulbs should last between 20,000 to 30,000 hours.

    How do you store this lamp?

    It's best to leave lamps on 24/7 for optimal results but to store them for long periods, wrap in plastic or use the plastic zipper bag provided.

    What devices will the app work with?

    The Zencube App only works with Zencube. Zencube can connect to iOS or Android phones and tablets that have Bluetooth v4.0 or later.

    Will the plug work in my country?

    When ordering your lamp, please specify which plug you require from US, Europe or UK.

    How can I maximise the health benefits?

    Simple - leave it on at all times and let it work its magic!

    Is the bulb replaceable?

    YES. We have designed the LED modules to be able to be replaced.

    How do I switch the lamp on and off?

    From the mains.

    Does the lamp still work with the LED bulb turned off?

    The lamp only activates when it is turned on and the effects of the salt come from the heat from the bulb.

    Will the lamp do well in humid environments?

    Yes, they work fine in humid environments. We've tested it both in dry and humid environments. In humid environments, it may just sweat slightly more, but that's about it.

    HOW HEAVY ARE THEY?

    From 2kg to 4kg.

    What is the material on the casing on the salt cube?

    The materials predominantly used are polycarbonate and butadiene.
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